Dian Taylor

Dian Taylor is a 6X Microsoft Business Applications MVP and Director at RSM US LLP who specializes in AI & Dynamics 365 CRM technology. In her role as a Presales Engineer Dian aligns business processes with technology, allowing her to unlock transformative value for clients and prospects. Her approach blends deep technical knowledge with a strategic mindset, ensuring that the solutions proposed are not just functionally sound but also serve as cornerstones for the client's long-term success. Dian’s commitment to innovation and excellence in presales allows her to constantly push the envelope in delivering customized demonstrations that empower clients across various industry sectors. With multiple Business Applications MVP Awards, Dian’s expertise is recognized by Microsoft, peers and the industry.

D365-CRM modules: Sales, Customer Service, Contact Center, Field Service, Project Operations. Besides Dynamics 365, Dian works with Power Platform components like Power Automate and Copilot Studio. She has also created several courses on LinkedIn Learning.